Commercial License
Pazzk offers open-source solutions for EV charging infrastructure.
All users are free to use Pazzk software under the GNU GPLv3 license.
However, if you intend to integrate the software into commercial products or services, or operate it within closed systems, a commercial license is required.
When a Commercial License is Required
- Distributing or selling EV chargers that include Pazzk software
- Installing the software on private or commercial charging networks
- Integrating the software into closed or proprietary systems (e.g., cloud services, internal platforms)
- Avoiding source code disclosure obligations under GPLv3
- Needing commercial services such as technical support, security updates, or custom features
Benefits of the Commercial License
- Use without disclosing source code
- Custom development and integration support
- Security updates and maintenance
- Regular releases and long-term support (LTS)
- Certificate management and ISO 15118 Plug & Charge interoperability support
- Dedicated technical support channels
License Pricing & Support Options
💬 All prices are exclusive of VAT.
The Pazzk commercial license is offered under a standard pricing model, with final terms determined through mutual agreement based on the intended usage and scope.
| Item | Price | Description |
|---|---|---|
| Initial License Fee | To be discussed | Includes development costs required for integration. Final pricing depends on the specific scope of application. |
| Annual Maintenance Fee | See table below | Optional and varies depending on the level of technical support and update coverage. |
💡 The annual maintenance fee is optional. If no support plan is selected, the fee may be waived. However, future requests for new features or maintenance may incur additional charges.
💡 Special contracts for OEMs, system integrators (SIs), or government projects are also available upon request.
Technical Support & Maintenance Options
Annual support fees depend on the chosen support level. The following options are available:
| Support Plan | Details | Cost |
|---|---|---|
| Free | Includes security updates and community-level support | Free |
| Core | Priority bug fixes, regular releases, email support (Mon–Fri, 10am–5pm KST), and access to a metrics server for charger status monitoring | To be discussed |
| Plus | SLA-backed support, custom feature requests, certificate management assistance, and 24/7 technical response | To be discussed |
💡 The Free plan applies by default. Support fees are only charged if a higher-tier plan is selected.
SLA & Technical Support Terms
The Plus plan includes the following Service Level Agreements (SLA):
Service Levels (SLA)
- Response Time: Initial response within 1 hour of receiving a support request (24/7)
- Bug Fixes: Patches or workarounds provided within 2 business days for critical issues
- Security Patches: CVSS 7.0+ vulnerabilities addressed within 48 hours
- Service Availability: Cloud services provided by Pazzk guarantee 99.9% monthly uptime
- Support Channels: Email, dedicated Slack channels, phone, and remote access
The SLA terms are explicitly defined in the license agreement. If unmet, compensation may include refunds or contract extensions.
Technical Support Terms
- Support is provided only to registered client representatives.
- Requests must include charger ID, firmware version, and reproduction steps.
- Custom development requests are subject to individual quotations and timelines based on scope.
- Only officially supported hardware and software versions are covered.
Examples of Custom Development Scope
- Extended ISO 15118 functionality (e.g., PnC, V2G-AC, ISO 15118-20)
- Custom UI/UX and field-specific functionality for chargers
- Integration with certificate issuance and management automation
- Customer-specific features (e.g., energy management, billing, reporting)
- Interoperability with third-party systems (e.g., OCPP servers, ERP)
All customization work is estimated based on a clear specification document.
Contact Information
For inquiries about licensing or technical support, please contact:
- Email: partnership@pazzk.net
- Contact Person: Kyunghwan Kwon
- The community edition remains available under the GNU GPLv3 license and is free for everyone to use.
- Pazzk aims to build a sustainable ecosystem through transparent open-source availability and a clear distinction for commercial use.